Case Study: Acworth City streamlines utility billing and resident services with Edmunds GovTech

Acworth City - Customer Case Study

The City of Acworth, a local government in Georgia serving over 22,000 residents, needed a more efficient way to manage utility services and resident applications. They partnered with Edmunds GovTech to replace their former software and implement a suite of modules, including the Online Service Applications (OSA) solution for Utility Billing & Collections.

Edmunds GovTech's solution streamlined the process, allowing residents to apply for services and pay bills online instead of in person. The OSA module alone saved staff approximately five minutes per transaction, a significant time savings during peak seasons. Edmunds GovTech also enabled text message alerts for due dates, which helped the city reduce late payments and improve customer communication.

Acworth City

Diana DeSanto

Deputy City Manager of Support Services