Case Study: Specialist Academic Support streamlines mentoring admin with Edge of the Web

Specialist Academic Support reduces admin burden and reaches 99% session approval rate with Edge of the Web

Specialist Academic Support, a provider of tailored mentoring for university students with disabilities or learning differences, faced challenges with manual, paper-based processes for tracking support hours and sessions. They partnered with Edge of the Web to develop a bespoke portal to streamline admin, reduce errors, and improve oversight.

Edge of the Web implemented a centralized portal using a decoupled architecture with Laravel and Next.js, featuring role-based access and automated PDF timesheet generation. The solution virtually eliminated manual paperwork, significantly reducing the administrative burden. The results include 766 total support hours logged, 634 sessions scheduled, and a 99% session approval rate.

Specialist Academic Support