Case Study: Tekeir boosts customer support efficiency and profitability with eDesk

Tekeir boosts efficiency by 60% with eDesk

Tekeir, an ecommerce company selling consumer electronics, faced significant challenges as it scaled internationally. Its manual email system was overwhelmed by hundreds of daily customer queries. Additional pain points included a lack of multilingual support, a time-consuming manual process for soliciting customer feedback, and the difficulty of managing international pricing across tens of thousands of SKUs. The company needed an automated solution from eDesk to address these issues.

eDesk provided a centralized platform to automate Tekeir's customer service, integrating auto-translation to handle multiple languages. The vendor's feedback tool automated requests to maximize positive reviews, and its Repricer.com service optimized pricing strategies. As a result, eDesk helped Tekeir become 60% more efficient, achieve a 98% Amazon feedback rating, and increase profitability by 14%.

Tekeir