Case Study: Pertemba achieves 45% marketplace growth and streamlined SLA management with eDesk

Pertemba boosts marketplace growth by 45% with eDesk

Pertemba, a global selling solution provider, faced significant challenges managing customer support across multiple international marketplaces. Using disparate systems and even Gmail, they struggled with inefficient collaboration, a lack of centralized ticket management, and an inability to meet SLAs, which risked their business growth. They turned to the eDesk customer support solution to address these issues.

By implementing eDesk, Pertemba centralized all marketplace communications into a single system. The eDesk solution provided smart auto-translation for multilingual support, automated ticket prioritization to meet SLAs, and powerful reporting tools. This resulted in a 45% growth in their marketplace business, streamlined SLA management, and a major improvement in team efficiency and customer satisfaction.

Pertemba