Case Study: Right Deals UK achieves 5x faster response times with eDesk

How eDesk Helps Right Deals UK Respond to Messages Five Times Faster and Increase Sales With Live Chat

Right Deals UK, a furniture e-tailer based in Northern England, was growing quickly across Amazon, eBay, web, and social channels, but its customer support systems couldn’t keep up. As sales surged past £5m and demand spiked during the coronavirus lockdown, the company needed a more advanced help desk, better feedback management for Amazon and eBay, and live chat for faster customer responses. eDesk provided the solution.

With eDesk’s help desk and Live Chat, Right Deals UK centralized enquiries from multiple channels, responded to customers five times faster, and could answer website questions instantly. eDesk also helped improve feedback performance, contributing to 97.6% positive eBay feedback and Top Rated Seller status, while live chat helped turn browsers into buyers and strengthen sales conversions and brand loyalty.

Right Deals

James Sonley

Sales Director