Case Study: Q-Parts24 boosts positive reviews and customer support efficiency with eDesk

How eDesk helped Q-Parts24 to drive and scale their business

Q-Parts24, an online auto parts retailer serving major vehicle brands across Europe, was struggling with inefficient customer service as query volume grew. Its legacy support setup made it difficult to save files, transfer messages, search email chains, and maintain customer context across channels, which led to repeated questions, missed details, and rising negative reviews.

eDesk provided Q-Parts24 with a centralized multi-channel customer support platform, including a real-time dashboard and Smart Inbox to group, prioritize, and assign tickets with full order and buyer context. With eDesk, Q-Parts24 increased positive reviews on eBay, Amazon, and Google, met 24-hour response SLAs, and handled about 50 tickets per person per day, while scaling its support team from one person to seven.

Q-Parts24

Marion von der Brelie

Team Leader Customer Support