Case Study: Fairmont Royal York achieves 50% vendor enrollment and $29K annual return with Edenred Pay

Toronto luxury hotel ushers in new era of productivity with CSI Paysystems

Fairmont Royal York, a Toronto luxury hotel, faced a highly manual accounts payable process dominated by paper cheques. To boost productivity and modernize payments, the hotel engaged Edenred Pay (CSI Paysystems) to automate its payables and transition vendors to virtual card/credit-card payments.

Edenred Pay implemented CSI Paysystems’ virtual card and AP automation, achieving 50% vendor enrollment in the initial campaign and capturing $4,032,892 in spend. The program eliminated an estimated $4,420 in annual cheque costs, generated $25,043 in first‑year rebates, delivered a total annualized program return of $29,463, and projects a five‑year return of $147,315 — while freeing staff time for higher‑value work.

Fairmont Royal York

Serge Laroche

Regional Financial Controller