Case Study: Direct Accommodations achieves 100% fraud reduction and major time savings with Edenred Pay virtual card solution

Strategic partnerships built on consultative guidance and genuine relationships deliver the most value

Direct Accommodations, a mid-size travel management company led by CEO Candace Pengra and serving 150+ corporate clients, struggled with slow, confusing hotel credit card authorizations that frustrated travelers and tied up agents. To streamline payments and avoid authorization headaches, they partnered directly with Edenred Pay and adopted Edenred Pay’s virtual card, ghost card, and corporate purchasing card solutions.

Edenred Pay implemented its virtual card program inside Direct Accommodations’ booking tools so agents can issue secure, single-use cards (with plastic and ghost options) without third-party complications. The partnership eliminated fraudulent activity (100% reduction reported), improved spend compliance by 94%, saved agents about 10–15 hours per week and clients 10–18 hours per month reconciling charges, and markedly reduced front-desk check-in issues—strengthening Direct Accommodations’ service offering and client relationships.

Direct Accommodations

Candace Pengra

Chief Executive Officer