Case Study: Alameda Health Systems achieves $279K+ in rebates, faster vendor payments and 40-hour monthly time savings with Edenred Pay

Customer Support Helps Drive Growth and Value for Alameda Health Systems

Alameda Health Systems, a nine-facility, patient-centered healthcare system in the Bay Area, faced a stagnant credit card payment program and poor vendor support that limited vendor participation and complicated reconciliation. Seeking better service and growth, AHS evaluated providers and selected Edenred Pay’s virtual card program to address enrollment, reporting, and rebate opportunities.

Edenred Pay implemented a streamlined virtual card solution with proactive vendor enrollment, Lawson ERP integration, and enhanced reporting and payment data, eliminating partial payments and simplifying reconciliation. The program delivered measurable impact: $279,300 in rebates over 14 months (~$20K/month), a 38% vendor acceptance rate (vs. a 20% average), and an average savings of 40 staff hours per month, along with markedly improved vendor satisfaction.

Alameda Health Systems

Cher Duvernay

AP Manager