Case Study: Sanctuary Group achieves improved customer service and operational efficiency with Edenhouse Solutions

Sanctuary Group streamlines 30 core systems with Edenhouse to improve customer service

Sanctuary Group, a housing and care provider, faced challenges due to its rapid growth and reliance on over 30 disparate core systems. To improve operational efficiency and customer service, they engaged Edenhouse Solutions for an ambitious SAP transformation programme to create a single, unified platform.

Edenhouse Solutions implemented a phased SAP programme, emphasizing a simple and standardized design through workshops with each business area. The results included significant cost savings across key functions, a flexible platform enabling future growth, and improved customer service with more effective calls and clearer follow-up actions.

Sanctuary Group