Case Study: Chatime boosts training completion and sales with EdApp

Chatime halves onboarding admin time with EdApp

Chatime Australia, a quick service restaurant chain, faced a challenge with a fragmented and uninspiring training program for its employees (T-Ristas) that utilized over five different platforms. This led to low completion rates and administrative headaches. Seeking a solution, they turned to the vendor SC Training (formerly EdApp) for a mobile LMS that could integrate with their shift scheduling tool, Deputy.

SC Training implemented a solution featuring microlearning lessons, gamification, and leaderboards to make training more engaging. A key feature was the integration with Deputy, which automated the onboarding process. The results were significant, including a 90% adoption rate in the first month, halved administrative time for training setup, and a major increase in both employee engagement and sales during brand campaigns.

Chatime