Case Study: D4design Studios achieves delightful customer experiences with Ecwid

Delivering Delightful Customer Experiences Lessons from D4design Studios

D4design Studios, a Zürich‑based web design agency known for hand‑crafted sites for clients including BMW, National Geographic and Hyatt, needed to deliver exceptional, white‑glove e-commerce experiences and scalable online stores for a growing international client base. To build and manage these retail sites for clients such as My Funtone, Online Golf Shop and Nature Skin Switzerland, D4design relies on the Ecwid e-commerce platform.

Using Ecwid, D4design Studios creates bespoke online stores and pairs the platform with remote‑support tools (TeamViewer, LogMeIn) to provide concierge technical service and fast fixes. This approach has helped D4design expand its global footprint (clients across the US, Germany and the Maldives), win high‑profile accounts and broaden its service lineup—app development, marketing and photography—demonstrating improved client satisfaction and market reach with Ecwid at the core.

D4design Studios

Tim Kilcher

Co-Founder