Case Study: Leading Dental Healthcare Service Provider achieves centralized, automated contract management and improved provision-level reporting with Ecteon’s Contraxx

Results exceeded enterprise-level objectives to improve large-scale and complex contracting scenarios for a multi-state, non-profit organization providing dental healthcare benefits and member services for providers

Leading Dental Healthcare Service Provider, a multi-state non-profit delivering dental benefits and member services, faced an exceptionally large and complex contracting environment with Insurance, Provider, Vendor/Supply, and Agent/Agency agreements. They lacked a centralized, standards-based contract management system, had poor visibility into embedded data and deadlines, no efficient way to apply amendments or custom language, and relied on time-consuming manual processes. Ecteon was selected to address these gaps using its Contraxx contract lifecycle management solution.

Ecteon implemented Contraxx with a populated Provision Library, automated workflows, user-specific dashboards and alerts, tailored document and benefit-package handling, and extensive data migration and testing support. The result was a centralized, secure system with automated task routing and proactive notifications, provision-level reporting, clear visibility into contract status and SLA breaches, and dramatically improved contract throughput and staff efficiencies. Ecteon also provided strong post-go-live support and enabled the customer to extend and enhance the system with minimal future vendor involvement.