Case Study: Behavioral Science Technology achieves 36% more request closures and improved client service with Ecteon's Contraxx

Ecteon’s Contraxx Manages Behavioral Science Technology’s Policies and Workflow, Improving Departmental Efficiencies and Client Service

Behavioral Science Technology faced fragmented contract processes across its legal teams—relying on spreadsheets and email, lacking a central repository and visibility into renewals, obligations and past terms. To address this, Behavioral Science Technology selected Ecteon and its Contraxx contract lifecycle management solution to provide a configurable, workflow-aligned platform for creating, storing and managing agreements.

Ecteon configured and deployed Contraxx (including on-site guidance and training) in a four-month rollout, linking request workflows, templates and a centralized contract repository used by about six staff. The result: faster, more transparent contract handling—with 36% more requests closed in 2016 versus 2009 and average request close time reduced from five to three days—improved communication and client service, and a model now being shared with affiliate companies.

Behavioral Science Technology

Joannie Morgan

Director of Legal Operations