Case Study: Bank of the West achieves centralized, automated contract management and regulatory compliance with Ecteon's Contraxx

Contraxx Adapts to Meets Bank of the West’s Dynamic Contracting Processes and Workflows

Bank of The West (BoW), a full-service commercial bank serving 19 Western states, faced a largely paper-based, manual contract-management process that relied on Excel and physical file stores—about 2,200 active and 1,900 terminated/expired contracts and roughly 47,500 pages of documents across two offices—while needing stronger controls to meet Gramm-Leach-Bliley Act and interagency safeguarding guidelines. To address this, BoW selected Ecteon’s Contraxx solution to modernize contracting workflows and centralize contract administration.

Ecteon implemented Contraxx to provide purchase-requisition routing, collaborative negotiation workflows, a central contract repository with metadata and role-based access, automated milestone alerts, boilerplate generation, and a Periodic Vendor Management (PVM) and risk-ranking module (integrated with First Research). As a result, Ecteon enabled BoW to centrally manage the bank’s ~4,100 contracts and consolidate document access, automate key-date notifications and vendor reviews, and improve consistency and regulatory oversight—demonstrating Ecteon’s implementation flexibility and Contraxx’s scalable functionality.

Bank of The West