Case Study: Westside Market NYC achieves reliable high-volume checkout and scalable growth with ECRS Catapult retail automation

Westside Markets Setting the Bar for Urban Grocery Retail Excellence

Westside Market NYC, a fifty-year-old family-owned grocery chain with five New York City stores and 10 registers, faced the challenge of reliably processing more than 20,000 transactions daily while delivering a fast, organized shopping experience and preparing for future expansion. To meet these demands they turned to ECRS and its CATAPULT retail automation platform for a point-of-sale and back-office solution capable of high-volume performance.

ECRS’s CATAPULT has provided a stable, easily updated POS and enterprise platform with business intelligence tools, supported locally by Latin Market Development (LMD), enabling cashiers to be trained in days and managers to make timely data-driven decisions. As a result, Westside Market NYC consistently handles 20,000+ daily transactions across its registers, sustains smooth high-volume throughput, and has the systems in place to support continued growth — benefits directly attributed to ECRS and CATAPULT.

Westside Market NYC

George Zoitas

Owner