Case Study: Medium Enterprise Food Company achieves exceptional customer service, technical support, and ROI with ECRS

Medium Enterprise Food Company - Customer Case Study

Medium Enterprise Food Company selected ECRS and purchased the Catapult solution after evaluating competitors (NCR / Retalix and LOC Software). They chose ECRS for Catapult because of retailer recommendations, the product’s features, ease-of-use and flexibility, expected business improvements/ROI, and the quality of support and service.

ECRS implemented Catapult with modules including ECRS Gateway, Loyalty Points, LoyaltyBot, Briefcase, point-to-point encryption, Mobile POS and online data backup, resulting in strong gains in customer service, technical support quality, technology innovation, ease-of-use/flexibility and measurable ROI. The Medium Enterprise Food Company reported being “extremely satisfied” with ECRS across technical support, RMA/deployment, sales executive and customer care, confirming significant operational and financial benefits.