Case Study: Cleveland Clinic achieves reduced downtime and exceptional support with ECRS Catapult

Cleveland Clinic - Customer Case Study

Cleveland Clinic selected ECRS after evaluating alternatives like RMS to address the need for a dependable retail technology platform with strong features, ease of use, flexibility, and high-quality support. They purchased the ECRS Catapult system (including ECRS Gateway) and have used Catapult for 5–9 years to reduce downtime and improve operational reliability.

ECRS implemented the Catapult solution and Gateway, delivering improved customer service, strong technical support, and enhanced reporting/analytics. The Cleveland Clinic reports less downtime than with their previous vendor and rates technical support, RMA/deployment, sales, and customer care as “extremely satisfied,” demonstrating clear operational and service improvements under ECRS.

Cleveland Clinic