Case Study: SAL Management Group goes live across 19 communities in under two weeks with ECP

SAL Management Group goes live with ECP across 19 communities in under a week

SAL Management Group, an assisted living and memory care provider, struggled with a prolonged and unsuccessful software implementation from a previous vendor, which caused staff burnout and a lack of belief in the system ever going live. They sought a true partner in ECP to rapidly deploy its eMAR, EHR, CRM, and Billing software suite across their 19 communities with minimal disruption to their established workflows.

ECP worked closely with SAL to execute a highly accelerated two-week implementation plan, supported by months of meticulous preparation and data migration. This partnership resulted in SAL successfully going live across all communities. The measurable impacts included a 12.4% increase in level of care revenue per resident per day, a reduction in communities below 80% occupancy from four to one, and significant time savings in invoicing and administrative tasks.

SAL Management Group