Case Study: Tourism Holdings achieves better health and safety visibility with ecoPortal

Tourism Holdings - Customer Case Study

Tourism Holdings (thl), the tourism group behind brands like Kiwi Experience, Maui, Britz and Mighty, needed a better way to manage health, safety and sustainability across multiple business units in New Zealand and Australia. Before using ecoPortal, the company relied on a mix of forms and spreadsheets, which led to inconsistent reporting, limited visibility, and board-level data that didn’t always line up.

ecoPortal provided a single platform to standardize incident and near-miss reporting, centralize health and safety data, and deliver meaningful dashboards and escalation workflows for leaders across the business. As a result, Tourism Holdings gained clearer visibility and more reliable metrics, and reduced its Lost Time Injury Frequency Rate (LTIFR) by two-thirds in 18 months, creating both cultural and financial benefits.

Tourism Holdings

Saskia Verraes

Group Lead - Strategic Initiatives