Case Study: Bank of New Zealand achieves stronger psychosocial safety with ecoPortal

Bank of New Zealand protects 5,000+ employees with ecoPortal

The Bank of New Zealand (BNZ) faced a significant challenge in managing rising customer aggression and psychosocial risks, a problem intensified by the COVID-19 pandemic. Their traditional paper-based methods were insufficient for protecting the wellbeing of their 5,000+ employees. To address this, BNZ partnered with ecoPortal to implement its intuitive health and safety platform.

By utilizing ecoPortal's user-friendly system, BNZ empowered its frontline staff to swiftly report incidents and gain real-time visibility into the resolution process. This solution fostered a significantly enhanced reporting culture and provided the team with actionable data to proactively identify and mitigate emerging risks. ecoPortal gave employees confidence that their concerns were being promptly addressed, creating a safer and more supportive work environment.

Bank of New Zealand