Case Study: NorthGate achieves clearer property management requests with EcoOnline

New streamlined processes means a reduced administrative burden and detailed information available for all users

NorthGate, the UK’s largest commercial vehicle rental provider, used EcoOnline software to tackle a high volume of property management requests, averaging around 40 per day. Their manual process made it difficult to manage tickets efficiently, reduce ambiguity in requests, and keep stakeholders updated on job progress. They needed a clearer, faster way to record and coordinate maintenance work across sites.

EcoOnline’s Info Exchange CAFM module gave NorthGate a more structured way to manage jobs, adding support for photos, documents, email threads, purchase orders, and costings to each ticket. This improved visibility, reduced administrative burden, and helped site managers focus on the work itself. With remote forms, staff could log and track issues in seconds from anywhere, leading to more accurate tickets, faster reporting, and better service overall.

NorthGate

Stephanie Bagley

Facilities Supervisor