Case Study: Swytch Technology reduces failed payments and boosts conversion with ECOMMPAY

Swytch Technology processes 3 months of pre-order payments in a single day with ECOMMPAY

Swytch Technology, a London-based startup that produces electric bike conversion kits, faced a significant challenge with failed payments and poor customer service from their previous provider as their international business grew. This risked impacting sales, especially during high-volume campaign periods. They sought a new payments partner and found a solution with ECOMMPAY.

By partnering with ECOMMPAY, Swytch implemented a customized payment solution that efficiently handles extreme sales spikes, with three months of pre-orders now processed in a single day. The collaboration provided human customer service and quickly resolved market-specific issues. As a result, customer complaints about payments have plummeted and turnover has increased exponentially. ECOMMPAY also enabled Swytch to offer a diverse range of payment methods, including Apple Pay, streamlining the customer checkout journey.

Swytch Technology