Case Study: Newmarket Holidays improves payment acceptance and expands payment options with Ecommpay

Newmarket Holidays speeds Apple Pay rollout in days with ECOMMPAY

Newmarket Holidays, a UK tour operator, faced challenges with low payment acceptance rates, a lack of modern payment methods, and a complex integration need for its telephone booking center. They urgently needed a new payment provider, ECOMMPAY, to improve customer experience and not miss the crucial post-COVID summer season.

ECOMMPAY implemented a highly customizable solution, integrating with Newmarket's telephony systems like CardEasy to enable secure PCI-compliant phone payments. They rapidly added new payment methods including Apple Pay and Google Pay. The partnership resulted in improved acceptance rates for large transactions, a more modern and progressive brand image, and exceptional support, allowing Newmarket Holidays to successfully rebound.

Newmarket Holidays