Case Study: Accor Hotels reduces no-shows and chargebacks with ECOMMPAY Payment Links

How to Stop Losing Money on No-shows and Chargebacks a Simple Payment Solution for Accor Hotels

Accor Hotels, including Pullman Riga Old Town Hotel, Ibis Riga Centre Hotel, and Mercure Riga Centre in Riga, Latvia, was facing costly hotel industry issues such as no-shows, chargebacks, and guests’ varying payment preferences. ECOMMPAY, an international payment provider, was brought in to help address these challenges with a simpler way to collect payments.

ECOMMPAY implemented a payment link solution that could be sent by email or messenger, letting guests complete one-time, customer-specific payments securely with 3DS authentication. The result was fewer no-shows and a significant reduction in chargeback risk, helping Accor Hotels avoid losses like the EUR 7,000 hit they had previously experienced on a single day.

Accor Hotels

Valdis Vanadziņš

General Manager