Case Study: Salt Supply Co. boosts seller feedback and product reviews with eComEngine’s FeedbackFive

Salt Supply Co - Customer Case Study

Salt Supply Co., a private-label Amazon seller, struggled to build momentum after launching a controversial, restricted home-protection product. Negative seller feedback and the time required to manually request and track customer reviews made it difficult for the company to grow, especially since the product could only be sold through Amazon and not advertised through some other online channels.

To solve this, Salt Supply Co. used eComEngine’s FeedbackFive to automate feedback and review requests, saving significant time and improving consistency. eComEngine also helped automatically exclude cancelled orders, preventing requests from going to customers who never received their purchases. As a result, Salt Supply Co. saw better seller and product feedback with far less day-to-day effort, and Christina Kennedy said she “would never get rid of the service” because it had been so critical to the business.

Salt Supply Co.

Christina Kennedy

Co-Owns