Case Study: Online Store Grow streamlines Amazon feedback management with eComEngine

Online Store Grow - Customer Case Study

Online Store Grow, a family retail business expanding from brick-and-mortar stores into Amazon, needed a way to build feedback and customer trust from scratch in a new marketplace. They were short on time and couldn’t manually manage feedback while also running stores and private-label manufacturing, so they turned to eComEngine’s FeedbackFive.

With eComEngine’s FeedbackFive, Online Store Grow automated feedback and review requests, customized preloaded email campaigns, and used the dashboard to monitor and respond to negative or neutral feedback. The result was a more efficient Amazon operation and stronger customer engagement, with the dashboard showing 11 orders reviewed, 14 positive product reviews received, and 5 negative product reviews received over the last 7 days.