Case Study: Housely achieves faster feedback management and brand growth with eComEngine’s FeedbackFive

How FeedbackFive Facilitates Private-Label Brand Expansion

Housely, a private-label brand selling on Amazon, needed a better way to gather unbiased seller feedback and product reviews as it expanded its catalog. The two-person team wanted a solution that would help them make sourcing and product-line decisions without adding extra manual work, and they chose eComEngine’s FeedbackFive to manage feedback for their Amazon store.

With eComEngine’s FeedbackFive, Housely set up automated email and text notifications for neutral or negative feedback, plus daily summary emails and an easy-to-use dashboard. This gave the team faster visibility into customer issues, helped them respond more quickly, and increased their capacity to focus on growth; while no hard metrics were provided, they reported that FeedbackFive was more efficient and delivered better results than their previous outreach process.

Housely

Mike Chace

Co-Founder