Case Study: TRIPS/WSOS Community Action achieves increased rides per hour and 35% fewer no-shows with Ecolane

WSOS Community Action - Customer Case Study

TRIPS/WSOS Community Action (WSOS Community Action) provides community and non-medical public transportation across Toledo, Sandusky and Cleveland, operating 15 vehicles and more than 45,000 trips per year with significant rural paratransit demand. Facing inefficient scheduling and dispatch processes (Excel spreadsheets and 2‑way radios) and an inability to handle same‑day reservations, they selected Ecolane and its Ecolane DRT software to modernize operations.

Ecolane implemented its DRT platform beginning in 2009, enabling WSOS to increase rides per hour (scheduled 1.82; delivered 1.85), reduce no‑show rates by 35%, achieve 100% GPS‑verified stop arrival/departure data, run reports faster, and raise overall operational efficiency. Ecolane reports that its day‑of‑service productivity gains deliver cost savings and a guaranteed return on investment, and WSOS cites a smooth implementation and measurable performance improvements.

WSOS Community Action

Robin Richter

Director, Senior Services and Transportation