Case Study: Waco Transit System achieves 2.19 rides/hour and 94% on-time performance with Ecolane

Waco Transit System - Customer Case Study

Waco Transit System, serving Waco, TX with 11 fixed routes, 35 vehicles, a downtown trolley and demand‑response transportation, has been an Ecolane customer for over 10 years. They needed to maintain reliable, equitable service across fixed and DRT operations, rapidly onboard and retrain staff, and manage vehicle capacity and risk during the COVID‑19 pandemic without adding back‑office workload.

Ecolane provided its demand‑response scheduling platform and training resources (Ecolane University), enabling proactive risk mitigation, streamlined training, and capacity controls that reduced staff backend tasks. As a result, Waco Transit System achieved measurable improvements with 2.19 rides per hour, 94% on‑time performance, and an average trip length of 10.38 miles while maintaining high service quality and access.

Waco Transit System

Serena Stevenson

General Manager