Case Study: The City of Maple Grove achieves 63% increase in rides per hour with Ecolane

The City of Maple Grove - Customer Case Study

The City of Maple Grove faced the need to boost productivity and cut costs while modernizing paratransit operations—requiring sophisticated ad-hoc reporting, a real-time operations dashboard, improved customer service, continuous real-time optimization, and rider-facing self-service tools. They turned to Ecolane and its DRT scheduling and dispatching software to address these gaps.

Ecolane implemented its DRT scheduling and dispatching solution with real-time continuous optimization, Touch Screen MDTs, advanced reporting and ad-hoc tools, plus an online self-service portal and Ecolane Mobile for trip booking. The result: rides per hour rose from 2.2 to 3.59 (a 63% increase), daily peak trips grew from 140 to 150 (a 7% increase), and Maple Grove gained comprehensive point-and-click reporting, web-based automated scheduling that helps maintain high on-time performance, and positive user feedback on ease of use.

The City of Maple Grove

Mike Opatz

Transit Administrator