Case Study: Suburban TransNet achieves 90%+ on-time performance and major operational efficiencies with Ecolane

Suburban TransNet - Customer Case Study

Suburban TransNet engaged Ecolane to tackle operational inefficiencies including manual scheduling, lengthy call center wait times, heavy reporting burdens, and inconsistent on-time performance. The agency needed real-time data and better reporting to improve daily operations and customer satisfaction.

Ecolane deployed its Ecolane DRT platform—providing fully automated scheduling, flexible manifest adjustments, robust training, and real-time data access—which led to measurable gains: a 6% reduction in trip duration, consistently above 90% on-time performance, a 25% drop in call center wait times, a 31% reduction in customer complaints, and more than 10 staff days saved per month on reporting.

Suburban TransNet

Susan K

Executive Director