Case Study: Spartanburg Regional Healthcare System achieves 17% increase in on-time performance and 21% fewer cancellations with Ecolane

Spartanburg Regional Healthcare System - Customer Case Study

Spartanburg Regional Healthcare System needed a modern on-demand transportation platform with continuous, real-time optimization, automatic upgrades, robust ad-hoc reporting, and rider-facing booking tools. They selected Ecolane and its DRT scheduling and dispatching software (plus Touch Screen MDT, reporting tools, mobile app and self-service portal) to replace their legacy system.

Ecolane implemented a full suite—DRT scheduling/dispatch with continuous optimization, MDT inspections, advanced reporting, an online booking portal, mobile app, order importer and rider feedback module—which drove measurable improvements: a 17% increase in on-time performance, a 21% reduction in cancellations, a 16% drop in customer complaints and RPH growth from 1.38 to 2.08 (33% increase). Spartanburg Regional credited Ecolane with noticeably better reliability and fewer customer complaints.

Spartanburg Regional Healthcare System

Elliott Duncan

Transport Technology Operations Coordinator