Case Study: Sacramento Regional Transit District achieves 2.09 rides per hour and 98% on-time performance with Ecolane DRT

Sacramento Regional Transit District - Customer Case Study

Sacramento Regional Transit District (SacRT) faced outdated, manual legacy software that required time-consuming dispatching and scheduling with no automatic optimization. The agency also had to manage complex zoning and funding rules, wanted to bring contracted paratransit services in-house to control costs, needed on-site implementation during the pandemic, and sought stronger reporting and resource efficiency. To address these challenges they turned to vendor Ecolane and implemented Ecolane DRT software.

Ecolane delivered an on-site implementation of its DRT solution, enabling automated dispatching and scheduling, real-time optimization, instant KPI visibility, and flexible resource allocation. The change let SacRT bring the service in-house, reduce driver anxiety, cut database reconciliation from hours to minutes, and focus staff on customer satisfaction — increasing rides per hour from 1.6 to 2.09 and achieving 98% on-time performance.

Sacramento Regional Transit District

Carmen Alba

Acting VP of Operations