Case Study: Pickaway County Community Action Council increases productivity and cuts no-shows 30% with Ecolane

Pickaway County Community Action Council - Customer Case Study

Pickaway County Community Action Council (PICCA) operates Pickaway Area Rural Transit (PART), a 22-vehicle public transit service in Circleville, OH, providing roughly 6,000 rides per month. With rising ridership and an outdated scheduling/dispatch system, PART needed modern software to manage passenger databases, reduce no-shows, re-optimize standing orders, handle subscriptions and will-call returns, and enable performance monitoring; PICCA selected Ecolane to address these challenges.

Ecolane implemented its DRT scheduling and dispatch solution (implementation began in 2011), producing measurable results: no-shows dropped 30%, stop arrival/departure data became 100% GPS-verified, PART averages 259 trips per weekday, and rides-per-hour increased (system figures: scheduled 2.27 to delivered 2.41; PICCA reports improving from 1.5 to 3 stops/hour). PART also reduced its fleet from 24 to 19 vehicles and cut monthly billing time from over a week to two days, driving higher operational efficiency and a clear return on investment for Ecolane’s solution.

Pickaway County Community Action Council

Mark Mills

Transportation Manager