Case Study: Orange County, North Carolina achieves 94% on-time performance with Ecolane scheduling and dispatch software

Orange County North Carolina - Customer Case Study

Orange County North Carolina, the public transit agency in Hillsborough, faced a lack of real-time efficiency data, high manual workload and paper processes, and the need to grow trips and manage both on‑demand and fixed routes. To address these challenges they engaged Ecolane and its scheduling and dispatching software, including real-time continuous optimization and MDT hardware.

Ecolane deployed its web-based scheduling and dispatching platform (with Touch Screen MDTs, Fixed Route, inspection and reporting modules and feedback tools), enabling automated, continuously optimized schedules. The result: on‑time performance jumped to 94% after 11 days (from 82%), no‑shows fell 26%, rides per hour rose 44% (2.22 → 3.19), customer complaints dropped 88%, 100+ same‑day trips were handled and average weekly rides reached 1,326 — all delivered by Ecolane.

Orange County North Carolina

TeLeishia Holloway

Transit Administrator