Case Study: Omaha Metro achieves 17% higher rides-per-hour and $240K annual taxi savings with Ecolane

Omaha Metro - Customer Case Study

Omaha Metro needed a more efficient, reliable way to schedule and dispatch paratransit trips after finding their previous software lacked comprehensive reporting, continuous optimization, and automated scheduling. They implemented Ecolane’s complete web‑based automated scheduling and dispatching solution, including point‑and‑click reporting, self‑service web reports and a mobile app.

Ecolane’s solution automated scheduling around driver performance, continuously optimized routes, and provided user‑friendly training resources, delivering measurable gains: a 3.9% increase in daily trip count, rides per hour rising from 1.93 to 2.26 (a 17.2% increase), a 92% on‑time performance, an 11.52% reduction in passenger hours, and a $240,000 annual taxi trip cost reduction with 75% of taxi trips eliminated.

Omaha Metro