Case Study: Link Transit achieves 97%+ on-time performance and faster same-day service with Ecolane

Link Transit - Customer Case Study

Link Transit, based in Wenatchee, WA, faced outdated technology, poor GPS and mobile data communications, limited dispatcher capabilities and weak service to outlying communities while operating 16 accessible buses and about 179 one-way trips per weekday (1,253 rides per week). To address these challenges they partnered with Ecolane and deployed Ecolane DRT Scheduling and Dispatching Software (hosted), the Ecolane reporting and ad‑hoc tools, the Ecolane Self Service Web Booking Portal and Ecolane Touch Screen MDT software for Android tablets.

Ecolane implemented fully automated, real‑time scheduling and dispatching, improved reporting and a web booking portal, delivering measurable impact: >97% on‑time performance, 18% of completed trips are same‑day with 71% of those picked up within 30 minutes, plus documented cost savings, freed resources and improved customer service versus the previous system. The Ecolane solution enabled real‑time optimization and smoother operations for Link Transit, with implementation completed smoothly and faster than expected.

Link Transit

Richard DeRock

General Manager