Case Study: Knox Area Transit achieves same-day booking, streamlined operations and a 20,000-mile reduction with Ecolane

Knox Area Transit - Customer Case Study

Knox Area Transit faced outdated paper-based scheduling, limited same-day booking, and a need for faster, more accurate real-time reporting to improve demand-response service for riders, including those with mobility restrictions. They engaged Ecolane to replace manual processes with its Ecolane DRT scheduling and dispatch software and Ecolane Touch Screen MDTs running on Android tablets to provide turn-by-turn navigation, vehicle tracking, mileage calculation, and same-day trip capability.

Ecolane’s solution automated scheduling, enabled real-time optimization and same-day bookings, and equipped vehicles with MDTs, allowing staff to serve more riders faster with fewer vehicles. The implementation reduced revenue miles by 20,000 in the first six months, produced nearly $800 in increased fares in the most recent month, and cut vehicle wear-and-tear and fuel costs while improving overall customer service.

Knox Area Transit