Case Study: Knox Area Transit achieves 600 daily trips and 90% on-time performance with Ecolane

Knox Area Transit - Customer Case Study

Knox Area Transit, the demand-response and deviated-route shuttle system serving Knox County, OH, faced outdated, manual scheduling and dispatch processes that relied on verbal communication and manual data entry. Seeking improvements in dispatch accuracy, passenger database management, subscription and contract fare handling, and overall performance monitoring, Knox Area Transit turned to Ecolane for a modern solution.

Ecolane implemented its DRT scheduling software, advanced reporting tools, and touch-screen MDT software on Android tablets, delivering immediate productivity gains. Results included an increase in rides per hour (scheduled 3.59 to delivered 3.76), on-time performance of 90%, and daily trips rising from roughly 400–475 to about 600–625, alongside reduced operational costs—demonstrating the measurable impact of Ecolane’s system.

Knox Area Transit

Martin McAvoy

Program Specialist Operations Manager