Case Study: IndyGo achieves a 58% productivity increase and 92% on-time performance with Ecolane

IndyGo - Customer Case Study

IndyGo sought to transform its paratransit service into a Mobility Solutions/Concierge model but was hampered by legacy software that couldn’t support multi-platform trips, vendor transfers, real-time optimization or reliable reporting—issues made more urgent by the need to maintain service continuity during COVID-19. IndyGo selected Ecolane’s scheduling and dispatching software (dynamic scheduling with API vendor access) to replace the failing system and meet requirements for TNC integration, continuous optimization and better vendor monitoring.

Ecolane deployed its user-friendly, continuously optimizing scheduling platform (with API access, risk assessments, 24/7 support and weekly coordination) one month ahead of schedule, producing immediate measurable gains: Rides Per Hour rose from 1.2 to 1.9 in less than a month (a 58% productivity increase), on-time performance reached 92%, and IndyGo realized cost savings while maintaining critical service during the pandemic. Ecolane’s responsive customer service and rapid rollout enabled the smooth transition and improved operational performance.

IndyGo

Michael L. Roth Senior

Director of Mobility Solutions