Case Study: Community Action Commission of Fayette County achieves 33% fewer no-shows and reduced operational costs with Ecolane

Community Action Commission of Fayette County - Customer Case Study

Community Action Commission of Fayette County operates the Fayette County Transportation program, providing paratransit and Medicaid/veteran transport to a largely rural population. Facing economic and technological challenges with a 15-vehicle fleet, they needed a software upgrade to improve passenger database management, reduce no-shows, manage standing orders and subscriptions, handle will-call returns, and enable better performance monitoring.

Ecolane implemented Ecolane DRT scheduling and dispatching software, the Advanced Ecolane Reporting System with ad-hoc reporting, and Ecolane Touch Screen MDTs for Android tablets. After deployment, Ecolane helped decrease no-show rates by 33%, support 145 one-way demand-response trips per weekday, reduce operational costs, boost same-day productivity and baseline scheduling efficiency, and cut staff time spent on reporting—delivering measurable service and efficiency gains for the agency.

Community Action Commission of Fayette County

Joy Stanforth

Executive Director