Case Study: Cass County Council on Aging achieves 56% increase in rides per hour and 93% on-time performance with Ecolane

Cass County - Customer Case Study

Cass County Council on Aging, Inc. was struggling with manual processes, limited reporting, and the need to boost productivity and respond faster to rider urgencies while managing deviated fixed routes. They selected Ecolane to provide a complete, web-based transit solution, including Ecolane DRT scheduling and dispatching with real-time continuous optimization, Ecolane Deviated Fixed Route software, the Advanced Ecolane Reporting System with ad-hoc tools, and electronic signature capture on MDTs.

Ecolane implemented automated, continuously optimized scheduling and dispatching, self-service web/SMS/mobile booking, comprehensive point-and-click reporting, and on-site training. The results: rides per hour rose from 2.6 to 4.06 (a 56% increase) and on-time performance reached 93%, delivering measurable efficiency, higher capacity, and improved operational visibility for Cass County.

Cass County

Bill Calhoun

Executive Director