Case Study: Arlington Handitran achieves 40% productivity increase and 95% on-time performance with Ecolane DRT

Arlington Handitran - Customer Case Study

Arlington Handitran, the paratransit provider for Arlington and Pantego, TX, faced an outdated, manual scheduling and dispatch system that produced inaccurate on-time statistics, poor driver tracking, and limited data/reporting. Seeking to increase rides per hour, improve data collection, and enhance reporting, Arlington Handitran contracted with Ecolane to replace their legacy system and add AVL and MDT functionality.

Ecolane, partnering with Mentor Engineering, deployed Mentor Ranger mobile computers in vans, Ecolane MDT software on smartphones, and Ecolane DRT for route optimization, automated scheduling, dispatching and real‑time supervision. The results were rapid and measurable: rides per hour rose from 1.87 to 2.29 in one month (surpassing a 2.15 target) and reached 2.70 after 30 months; overall productivity increased 40%+, on‑time performance hit 95% (GPS verified), customer on‑board time fell 10%, and more trips were provided without adding vehicles.

Arlington Handitran

Bob Johnson

Transit Manager