Case Study: Akron Metro RTA achieves 93%+ on-time performance and 50% fewer no-shows with Ecolane

Akron Metro RTA - Customer Case Study

Akron Metro RTA needed to replace inadequate paratransit and AVL software that couldn’t handle their large scheduling volume and forced some rides to be outsourced to local taxis. They engaged Ecolane and its DRT scheduling and dispatching software to modernize operations and improve capacity.

Ecolane deployed DRT scheduling and dispatch, Ecolane Touch Screen MDT with turn‑by‑turn Android navigation, web self‑service customer scheduling, and advanced/ad‑hoc reporting, enabling fully automated scheduling and real‑time optimization. The implementation drove measurable gains: no‑show rates fell by 50%, average rides reached about 1,000 daily, on‑time performance exceeded 93%, and rides per hour climbed to 2.28 (above the 2.15 goal), with Akron Metro RTA praising Ecolane’s training and support.

Akron Metro RTA

Bambi Miller

Director of Customer Service