Case Study: WorkSquared achieves rapid growth and stronger customer service with ECi TeamDesign

WorkSquared excels in tough market with TeamDesign®

WorkSquared, a certified Herman Miller dealer with five locations across Michigan, faced the challenge of managing a geographically dispersed, team-based business through a difficult economy. To support sales, operations, and customer service across its hub-and-spoke organization, WorkSquared relied on ECi TeamDesign.

With ECi TeamDesign, WorkSquared was able to create separate income statements for each team, track costs and margins, streamline bookings-to-cash, and electronically exchange purchase orders and acknowledgements with manufacturers. The system helped the company grow from 2005 to 2007, earn recognition from Inc. Magazine in 2008 as an Inc. 5000 fastest-growing private company, and achieve top-tier customer satisfaction, including Herman Miller’s Customer Satisfaction Award in 2009.

WorkSquared

Annamarie Smith

Sales Coordinator