Case Study: Pilot Lumber Do It Center boosts efficiency and customer service with ECi Spruce

Spruce Serves Up Benefits on Multiple Levels

Pilot Lumber Do It Center in Bellevue, Kentucky was looking for a service-oriented software partner to replace a previous system that had seen few upgrades and often left them waiting on hold for support. The team wanted technology that would make it easier for staff to sell, serve customers, and compete more effectively with big box retailers.

ECi Spruce delivered a retail and lumber-industry software solution with responsive support, faster checkout, easier item lookup, customer-specific communications, and better document management. The result was improved inventory control and smarter purchasing, helping Pilot Lumber increase inventory turns from 3.5 to nearly 5 times per year and cut its bank line of credit to 50% of its previous level, while also improving customer and supplier communications.

Pilot Lumber Do It Center

Ken Grause

Pilot Lumber Do It Center