Case Study: Muus Lumber & Hardware achieves 50% lower support fees and real-time business insights with ECi Software Solutions' RockSolid MAX

Transition from Epicor to RockSolid MAX® POS Software Adds Ease, Simplicity, and Real-Time Information

Muus Lumber and Hardware, a longtime Epicor customer in Minot, North Dakota, faced rising upgrade and support costs and needed an ERP that was easier to learn and that delivered real-time business data. To address these challenges they moved to RockSolid MAX POS from ECI Software Solutions, seeking better support, training, and an intuitive system.

ECI Software Solutions deployed the cloud-based RockSolid MAX POS with an online training library, dedicated support, and a Windows-style interface; the switch cut monthly support fees roughly in half, required a lower one-time conversion fee, and delivered immediate ROI at go-live. The vendor’s solution gave Muus 24/7 real-time reporting, automated updates/backups, faster reporting and search capabilities, and more accurate special-order costing — all of which improved efficiency and reduced ongoing costs.

Muus Lumber and Hardware

Steve Heidrich

Owner