Case Study: Shafer Heating & Cooling achieves 150%+ growth with ECI Software Solutions' ThermoGrid

ThermoGrid Enables 150% Growth for Company Despite Pandemic

Shafer Heating & Cooling, a family‑owned HVAC company in Hillsboro, OH, was hamstrung by increased competition and a paper‑based workflow that caused redundant work, repeated data entry into QuickBooks, and lost field time. To modernize operations, Shafer Heating & Cooling partnered with ECI Software Solutions and went live with the ThermoGrid ERP platform.

ECI Software Solutions implemented cloud‑based ThermoGrid along with RISE coaching to get staff up to speed, giving technicians mobile access to job histories, pricing/billing, scheduling, dispatch, GPS, QuickBooks integration and more. The solution eliminated paper inefficiencies, improved productivity and profitability mapping, and enabled over 150% business growth in just over two years after going live in early 2018 (growth trends continued upward into 2020), with ThermoGrid support reachable by phone about 99% of the time.

Shafer Heating & Cooling

Nathan Shafer

Owner