Case Study: Mitchell Supply achieves greater productivity and profitability with ECI Software Solutions' Spruce

Spruce Software for Building Materials Dealers Brings New Level of Productivity and Profitability

Mitchell Supply, a third‑generation, family‑owned lumber and building materials dealer in Castlegar, British Columbia, was hampered by an out‑of‑date, non‑industry POS and limited back‑office functionality that constrained growth and operational efficiency. To modernize operations and gain industry‑specific capabilities, Mitchell Supply implemented Spruce business management software from ECI Software Solutions.

ECI Software Solutions’ Spruce provided end‑to‑end transaction visibility and a powerful, fast POS, enabling real‑time tracking of inventory, orders and cash flow and streamlined special‑order processing (including generating POs while customers wait). The result for Mitchell Supply was improved productivity and profitability, cleaner audit trails and accountability, noticeably faster customer checkout, and no system downtime since conversion.

Mitchell Supply

Chris Knegt

Mitchell Supply